Shipping Policy

Thank you for shopping with AshBee Design Co. We carefully prepare every physical order and want you to know exactly what to expect after your purchase.

Processing Times

In-stock physical products are typically processed within 3–5 business days, excluding weekends and holidays.

Custom, personalized, handmade, or made-to-order products may require additional processing time. Any extended processing timeframe will be stated on the individual product page.

Processing time is separate from the shipping carrier's delivery time.

Shipping & Delivery

Shipping rates and available delivery options are calculated and displayed at checkout based on your order and destination.

Once your order has shipped, you will receive a shipping confirmation with tracking information when tracking is available.

Carrier delivery dates are estimates and are not guaranteed by AshBee Design Co. Delays caused by the shipping carrier, weather, holidays, service disruptions, or other circumstances outside our control may occur.

Please Check Your Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has shipped.

AshBee Design Co. is not responsible for packages delivered to an incorrect address provided by the customer. Additional shipping charges may apply if an order must be reshipped.

Lost, Stolen or Delayed Packages

Once an order has been transferred to the shipping carrier, tracking information should be used to monitor its delivery.

If your tracking shows unusual delays or your package appears to be lost, please contact us so we can assist you with determining the appropriate next steps.

Packages marked Delivered by the carrier should first be checked with household members, neighbors, the delivery carrier, or your local post office.

Damaged Orders

If your physical order arrives damaged, please contact AshBee Design Co. promptly and provide your order number along with clear photographs of the product and shipping packaging.

We will review the issue and determine the appropriate resolution based on the circumstances.

Digital Products

Digital products are not shipped.

Digital downloads are delivered electronically according to the instructions provided at checkout or in your order confirmation.

Because digital products are delivered electronically, physical shipping timelines and shipping policies do not apply to digital purchases.

Questions?

Questions regarding an order should be submitted through the contact information provided on AshBeeDesignCo.com.

By placing an order with AshBee Design Co., customers acknowledge that they have reviewed and accepted the applicable processing and shipping terms above.

Effective: October 2026